Company
New Punjab Coaches
project focus
Integrated Transportation Platforms & Core Systems Modernization
Industry
Transportation
Operations Designed as a System.
New Punjab Coaches operated on fragmented infrastructure that limited visibility, reliability, and scalability.
The business required more than technical upgrades.
It needed integrated technology services that could connect infrastructure, booking workflows, and operational control into a single system.
Digtrix designed and engineered a connected platform that aligned customer experience with operational reality.
From fragmented systems → to connected operations.
The Challenge
The challenge was not rebuilding a website or launching a booking tool.
It was designing an operational system that could:
- Support online bookings
- Enable real-time operational visibility
- Stabilise infrastructure
- Scale without disrupting daily operations
Disconnected tools created operational risk.
From isolated upgrades → to system architecture.
The Approach
We design systems that align technology with operations.
Digtrix began with a technical and operational assessment across:
- Infrastructure environment
- Booking workflows
- Data dependencies
- Maintenance constraints
A phased implementation strategy ensured continuity while modernising the system.
Decisions prioritised reliability, scalability, and long-term usability.
From short-term fixes → to operational logic.
What We Built
We built a platform that connected customers, systems, and operations.
Infrastructure Foundation
We built a foundation designed for stability.
- Server environment assessment
- Structured migration planning
- Controlled transition to an optimised environment
From legacy infrastructure → to scalable architecture.
Booking and Management System
We built a platform that supported real-world transport operations.
The custom booking and management system enabled:
- Seat reservation logic
- Route and schedule management
- Secure payments
- Internal operational visibility
Customer experience journey mapping shaped booking flows.
From manual coordination → to structured workflows.
Integrated Technology Stack
We designed infrastructure as an operating system for the business.
- IT environment setup
- Platform integration
- Data consistency across systems
From disconnected tools → to a unified system.
Testing and Deployment
We design systems that work before they scale.
- End-to-end system testing
- Performance and security validation
- Phased deployment
From deployment risk → to operational readiness.
System Enablement
We enabled the platform to remain reliable over time.
- Monitoring and maintenance frameworks
- Updates and enhancements
- Embedded automation for alerts and system health
From reactive support → to operational stability.
Impact
Integrated Operational Capability
- 100% core booking workflows digitised
- 100% infrastructure migrated to a structured environment
- 1 unified platform connecting customers, operations, and data
- Reduced dependency on manual coordination
- Stable system foundation for ongoing operations
From fragmented systems → to integrated operational control.
Why It Matters
Digital transformation succeeds when infrastructure, platforms, and operations are designed together.
This case demonstrates how integrated technology services connect:
- Infrastructure
- Customer experience
- Operational workflows
- Data systems
Digtrix designs platforms that operate as systems.
Not tools.
Not features.
Systems.